Privacy Policy

Privacy Policy

Sunbeam Ventures values the trust you place in us and recognizes the importance of secure transactions and information privacy. This Privacy Policy describes how Sunbeam and its affiliates (collectively "Sunbeam, we, our, us") collect, use, share or otherwise process your personal information through the Sunbeam Website.

You may be able to browse certain sections of the Website without registering with us. Please note that we do not offer any product or service under this Sunbeam Website outside India.

Your personal information will primarily be stored and processed in India, which may have data protection laws that differ from those of the country in which you are located.

By visiting this Sunbeam Website, providing your information, or availing our product or service, you expressly agree to be bound by the terms and conditions of this Privacy Policy and the applicable service or product terms and conditions. You also agree to be governed by the laws of India, including those applicable to data protection and privacy. If you do not agree, please do not use or access our Sunbeam Website.

Data Collection

When you use our Sunbeam Website, we collect and store the information you provide us from time to time.

In general, you can browse the Sunbeam Website without telling us who you are or revealing any personal information about yourself. Once you do share personal information with us, you are no longer anonymous to us.

Where possible, we indicate which fields are required and which are optional. You always have the option not to provide information, by choosing not to use a particular service, product or feature on the Sunbeam Website.

We may track your buying behaviour, preferences, and other information you choose to provide on the Website. We use this to research our users' demographics, interests and behaviour, so we can better understand, protect and serve them. This information is compiled and analysed on an aggregated basis.

It may include the URL you came from (whether or not that URL is on our Sunbeam Website), the URL you go to next (whether or not that URL is on our Sunbeam Website), your computer browser information, and your IP address.

We may collect personal information, such as your email address, delivery address, name, phone number, and credit card, debit card or other payment instrument details, when you set up an account, transact with us, or take part in an event or contest.

You can browse some sections of the Sunbeam Website without being a registered member, but certain activities, such as placing an order or consuming our online content or services, do require registration. We use your contact information to send you offers based on your previous orders and your interests.

If you post on our message boards, chat rooms or other message areas, leave feedback on the Sunbeam Website or on our social media handles, or use voice commands, virtual try-and-buy or a similar feature to shop with us, we collect the information you provide.

We retain this information as necessary to resolve disputes, provide customer support, troubleshoot problems, or for internal research and analysis as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Sunbeam Website, we may collect that information into a file specific to you.

Use of Demographic / Profile Data / Your Information

Your personal information helps us provide the products and services you request. Where we use your personal information to market to you, we will give you the ability to opt out of such use.

We also use your personal information to:

• assist sellers and business partners in handling and fulfilling orders
• enhance your customer experience
• resolve disputes and troubleshoot problems
• help promote a safe service
• collect payments
• measure consumer interest in our products and services
• inform you about online and offline offers, products, services and updates
• customise and enhance your experience
• detect and protect against error, fraud and other criminal activity
• enforce our terms and conditions
• fulfil any other purpose described to you at the time we collected the information

To continually improve our product and service offerings, we and our affiliates collect and analyse demographic and profile data about how our users interact with the Sunbeam Website.

We use your IP address to help diagnose server problems and administer the Website. Your IP address is also used to help identify you and to gather broad demographic information.

Cookies

We use data collection devices such as "cookies" on certain pages of the Sunbeam Website to help analyse web page flow, measure promotional effectiveness, and promote trust and safety.

Cookies are small files placed on your hard drive that help us provide our services. Cookies do not contain any of your personal information.

We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes, which helps us understand how customers use the site.

You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

You can also control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the services.

Sharing of Personal Information

We may share personal information internally within Sunbeam group companies, affiliates and related companies, and with other third parties, for the purpose of providing the products and services they offer.

Grievance Officer

In accordance with the Information Technology Act 2000 and rules made thereunder:

You can reach our customer support team to address any queries or complaints related to our products and services at order@sunbeamventures.com.

Queries Related to Privacy Policy

If you have a query, concern, or complaint about the collection or usage of your personal information under this Privacy Policy, please contact us at order@sunbeamventures.com.